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Terms and Conditions

Deposits for bookings

In order to secure your booking, a $30 deposit is required for each of the grooming services below. Any add-ons will not incur an additional deposit. Recurring bookings will only be charged a deposit for the first appointment.

Dogs (all sizes)

  • Wash + Blowdry (Shampoodle)
  • Wash + Blowdry + Tidy (Dapper Doggo)
  • Full Groom (Ulti-Mutt)
  • Handstripping
  • Puppy 2nd visit
Cats (short hair and long hair)
  • Scaredy Cat
  • The Cat’s Meow
  • Brazilian
  • Hear Me Roar
  • The Great Catsby
Your deposit will be credited to your customer account and this amount will be deducted from the cost of your scheduled groom(s). The remainder of your balance must be paid in full in The Fur Salon after your pet has received their service.

Rescheduling and service changes

If you cannot attend the appointment you have booked, please contact us to reschedule the appointment.

If you reschedule your booking or change the service booked more than 48 hours before your appointment, you will not have to pay any additional deposit.

We do not allow any changes within 48 hours of the appointment.


Cancellations and no shows

If you cancel your booking more than 48 hours before your appointment, you will be refunded your full deposit.

If you do not show up for your appointment or make a cancellation within 48 hours of your appointment, you will forfeit your deposit.


Late arrivals

Please arrive 5 minutes early to your appointment. Arrivals later than 15 minutes past their appointment time will be considered late.

If you are late, we will do our best to accommodate you but we may not have enough time to provide your pet with the service you have booked. In these situations, our Furologists will offer you an alternative service that they can complete in the remaining time. If you choose not to accept this alternative, we will consider this a late cancellation and you will forfeit your deposit.


For questions about our Term & Conditions or any other enquiries, please call our team on 1300 851 422 or email